Return Policy

At Burton Services, we are committed to ensuring that you are satisfied with your purchase. If you are not completely happy with your product, we offer a straightforward return policy to meet your needs. Please read the following guidelines to understand our return process:

How to return?

 

Eligibility for Returns:

  • Returns must be made within 45 days from the date of purchase.

  • Items must be unused, undamaged, and in their original packaging.

How to Initiate a Return:

  1. Contact our customer support team at support@burtonservices.com

  2. with your order number and reason for the return.

  3. We will provide you with a return authorization and instructions on how to return the item.

Our approach is focused on understanding your needs and providing practical solutions. From personalized consultations to hands-on assistance.

Refunds

 

  • Upon receipt and inspection of the returned item, we will process your refund to the original payment method used during purchase.

  • Refunds will be processed within 7–10 business days.

  • Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

 

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a free return shipping and issue a full refund or send a replacement, depending on your preference and stock availability.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the replacement.